Technical Support Analyst – Luton – Software House – REF 832

November 27, 2019
Luton, United Kingdom
Job Type
£35,000 + Company Shares + Bonus + Pension + PHI


Education Requirements - Graduate Calibre

Industry - Software House

Qualifications - Any Industry related would be useful but not essential

Work Hours - 9-5.30

Benefits - Shares / Bonus / Pension / Private Health / Secure Comp / Broad Role

This role sits within a well-established computer software company, specialising in the development and supply of works / maintenance and asset management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability.

The company became an employee owned organisation some years ago to develop a true sense of collaboration and ensure everyone in the business pulls in the same direction. The controlling majority shareholder of the business is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme. The company that has seen constant growth over the last few years and are now looking to recruit a multi skilled technical specialist to join the existing Infrastructure and Security Team.

You will be working in a busy department where their skills and knowledge will be in constant demand by all areas of the business. The work will be varied, fast paced and constant - taking in all aspects of the Internal Infrastructure. You will be expected to become an expert in various products and to support all internal user hardware and Windows desktop software issues.


-Provide a Technical Response to all internal users related to Desktop operations.

-Commission and deploy new Desktop and Server hardware.

-Understand and maintain the software we use in the provision of services such as Email, Proxy / Web Services and Desktop security.

-To provide assistance with routine maintenance processes such as Patching, Software Versions and Anti-Virus updates.

-Use an Internal Call Management system to manage workload and provide responses to end users.

-Provide a Technical Response service for other departments for queries related to the Managed Service and its operation.

-Responsibility for the completion of Managed Service scheduled tasks defined within the Service Level Agreements.

-Provide 3rd Line assistance to the Client Services and Technical Services Teams for high priority issues.

-To provide services, outside of core working hours, to ensure the continued operation of the Internal Infrastructure and Managed Service operations. Over the course of a typical year we would expect the average to be less than 4 hours per month.

After a period of training we will expect the candidate to continue their growth and contribute to our distributed Managed Service environments.

Experience Requirements / Skills

The candidate must possess all of the following:

  • Strong knowledge of Windows Client Operating System installation and management
  • Significant experience of Desktop Support
  • Experience of Office365 Products both as an IT staff member and a user
  • Experience using Microsoft Active Directory users, groups and computers
  • Medium level Networking Support experience
  • Experience with desktop and server backup processes

The candidate would ideally also have:

  • Exposure to Powershell scripting
  • Experience of Office365 Technical Architecture
  • Experience configuring Office templates
  • An Understanding of ISO27001 Security Standards and operational guidelines
  • Experience setting up and trouble-shooting Group Policy
  • Experience using automated desktop builds
  • Backup Exec
  • Microsoft Azure
  • Microsoft Sharepoint
  • Zoho ManageEngine
  • IP phone system setup and support
Drop files here browse files ...

Read our Privacy Policy