As part of an ever expanding technical function this client have identified the need for a Infrastructure Project Manager to be responsible for the control and delivery of IT programmes of work as part of group company's continuous improvement plan, stakeholder liaison, including pre-business case consultation, design, and solution analysis, cross functional development and systems integration projects.
The TDM/IPM will be responsible for the delivery of the high level business case, project leadership, management, quality, and timely delivery of the project.
The TDM/IPM will direct team members from internal and external sources assigned to a project.
Specific requirements will be the co-ordination of the design and delivery of major infrastructure project …
" Third party supplier delivery of application remediation and migration
" Co-ordination and control of third party supplier delivery of WAN, LAN and telephony platforms
" 3rd party hosted solutions
" Desktop design and delivery as part of any location change
" Integration of services across pan European group businesses.
Solution Development and Delivery
" Assists the Design and Delivery Manager in providing technical direction for delivery and integration of major technical projects from definition phase through implementation to final delivery into the production environment
" Applies significant knowledge of industry trends and developments to improve delivery of new services to our customers.
" Recognizes system deficiencies during the delivery process and liaises with technical SME's to implement effective solutions.
Technical Effort Management
" Creates and executes design and delivery plans and revises as appropriate to meet changing needs and requirements.
" Ensures that responsible project resources are informed of the status of delivery effort owning and directing activities between technical, business staff and business change project management.
" Ensures technical teams are contributing to our process and standards library specifically the delivery of IT RFC's, production of solution run books, updating of MSL's/MAL's and the production of the solution's Technical Architecture Documentation (TAD)
" Owns the delivery lifecycle and is responsible for managing technical risks throughout the project.
" Communicates and enforces standards
" Performs design reviews and mentors members of the virtual team.
" Manages technical resources within budget and project schedule.
" Consistently delivers high-quality services to our customers
" Challenges others to develop as leaders while serving as a role model.
" Manages the development of the team by ensuring that project tasks are in line with each Innovator's career interests when possible.
" Inspires coworkers to attain goals and pursue excellence.
" Identifies opportunities for improvement and makes constructive suggestions for change.
" Manages the process of innovative change effectively.
" Remains on the forefront of emerging industry practices.
" Facilitates effective team interaction.
" Acknowledges and appreciates each team member's contributions.
" Effectively utilizes each team member to his/her fullest potential.
" Keeps track of lessons learned and shares those lessons with team members.
" Operates both at company and group level, providing consultancy and direction to internal and external resources.
Customer / Stakeholder Management
" Manages customer interaction and expectations regarding delivery effort.
" Develops strong relationships with stakeholders and customers.
" Communicates effectively with stakeholders to identify needs and evaluate alternative technical solutions.
" Continually seeks opportunities to increase customer satisfaction.
" Good technical understanding of IT technologies across: -
o Microsoft operating systems and application stacks e.g. server 2008/2012/2016, SQL databases, MS exchange email.
" Has worked in a pressured environment managing teams from internal and external parties.
" Delivered complex and multi work stream IT technical projects
" Has experience of working at group level
" Can demonstrate excellent delivery standards
" Can direct team and client meetings effectively.
" Holds regular status meetings with project delivery teams
" Can keep technical and stakeholder teams well informed of changes within the organization and general corporate news.
" Delivers engaging, informative, well-organized presentations.
" Resolves and/or escalates issues in a timely fashion.
" Understands how to communicate difficult/sensitive information tactfully.
o ITIL V3 Foundation level
o Higher Education qualification in IT/Management or work based experience
Ideally holds a Project delivery qualification (Prince2)