IT Hardware and Applications Support (2nd line level) REF999

June 24, 2022
Rotherham, South Yorkshire, Sheffield, United Kingdom
Job Type
Work Hours
Hours: 39 hours per week - 8am – 4:30pm Mon – Thurs & Fri 8am – 3:30pm
Ind standard
Contact number


Key Responsibilities:

  • End user support for the UK sites with help of the ticket system
    (1st level & (2nd level), 2nd & 3rd level is provided by the global IT)
  • Assigning software to UK clients (Microsoft Endpoint Configuration Manager [SCCM])
  • Support users with technical media solutions in conference rooms and meeting areas (hands on)
  • Monitoring and solving backup problems

(2nd level support is available by global IT)

  • Hands on Hardware support
  • Administration and maintenance of the local IT infrastructure
    g. UPS, AC’s
  • Clients - prepare laptops for new employees, replace old or faulty hardware, upgrade memory etc
  • Servers - lifecycle old hardware, create and monitor installation requests, replace faulty fan /disk etc
  • Network - assign IP addresses, connect local hardware to network, basic fault finding
  • Printers - basic fault finding, replace old or faulty hardware
  • Phones / mobiles / hand scanners / and other IT hardware -  replace old or faulty hardware

  • Administration
    • IT asset management
    • Assigning UK clients and UK hardware to the Active Directory
    • Assigning UK clients to DHCP
    • Creating procurement requests for IT hardware and contracts


What we are looking from a candidate?

  • IT qualification (university or college) or equivalent experience.
  • Microsoft Office skills
  • Minimum of 1-3 years’ experience
  • SQL skills are only desirable
  • Good communication skills.
  • Good written and numerical skills.
  • Ability to organise and prioritise workload, maintain confidentiality, and produce/process documents accurately.
  • A flexible approach to work, along with the ability to work as part of a team.
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