Description
Key Responsibilities:
- End user support for the UK sites with help of the ticket system
(1st level & (2nd level), 2nd & 3rd level is provided by the global IT) - Assigning software to UK clients (Microsoft Endpoint Configuration Manager [SCCM])
- Support users with technical media solutions in conference rooms and meeting areas (hands on)
- Monitoring and solving backup problems
(2nd level support is available by global IT)
- Hands on Hardware support
- Administration and maintenance of the local IT infrastructure
g. UPS, AC’s - Clients - prepare laptops for new employees, replace old or faulty hardware, upgrade memory etc
- Servers - lifecycle old hardware, create and monitor installation requests, replace faulty fan /disk etc
- Network - assign IP addresses, connect local hardware to network, basic fault finding
- Printers - basic fault finding, replace old or faulty hardware
- Phones / mobiles / hand scanners / and other IT hardware - replace old or faulty hardware
Responsibilities
What we are looking from a candidate?
- IT qualification (university or college) or equivalent experience.
- Microsoft Office skills
- Minimum of 1-3 years’ experience
- SQL skills are only desirable
- Good communication skills.
- Good written and numerical skills.
- Ability to organise and prioritise workload, maintain confidentiality, and produce/process documents accurately.
- A flexible approach to work, along with the ability to work as part of a team.
Skills
- Administration
- IT asset management
- Assigning UK clients and UK hardware to the Active Directory
- Assigning UK clients to DHCP
- Creating procurement requests for IT hardware and contracts
