Systems Administrator

August 26, 2021
Manchester, United Kingdom
Job Type


Systems Administrator 

Hours:  Flexible 37 hours

Location:  Work from home and office based (2 + 3 day per week)

Salary:  Circa £40,000

Holidays:  25

Main Purpose of the Job

The post holder supports all technical services and resources within the org and third party services.

Main Duties:

  • Help deliver the IT Roadmap in line with product development plan
  • Deliver projects assigned by the Head of IT utilising all available resources to achieve objectives
  • Be involved in and deliver system changes and platform upgrades
  • Support management of key business projects to ensure they are delivered on-time, within budget and in line with the project requirements
  • Undertake user acceptance testing to ensure business systems meet requirements, and can be adopted by the organisation.
  • Work with internal teams to transform ideas and wishes into a structured delivery plan.
  • Collaborate with internal teams to manage implementation, training options and support for all business critical platforms
  • Participate in key working groups across the organisation as needed
  • Provide and maintain documentation of platform services, architecture and operation
  • Keep abreast of enhancements to new and existing technologies in the marketplace – key areas include LMS/VLE, CRM and CMS systems, payment gateway providers and e-learning authoring tools
  • Maintain the IT Tracker to regularly monitor Business Controls including the performance of all platforms – taking into account backups routines, security patches, user permissions and restrictions and mailbox management
  • Document, report and resolve IT Tracker warnings, errors, security issues in a timely manner with 3rd parties via the online Ticket System
  • Manage IT Support Tickets ensuring requests are processed within agreed timescales
  • Escalate all business control risks to the Head of IT / Senior Management Team
  • Report and present department KPIs and systems performance at the monthly IT Technology Advisory Committee meeting
  • Support the IT Technical Lead with the implementation and testing of the Corrective Actions Plan, Business Continuity Plan and Disaster Recovery process
  • Complete server administration tasks, diagnostics and resolutions to ensure minimal business interruption



  • Experience of contributing to the strategic development of IT within a business environment
  • Microsoft Systems
  • Experience with SQL databases (Microsoft SQL and/or MySQL)


  • Crystal Reporting
  • Systems/Web Programming (PHP/SQL)
  • Skilled in the use of sound project management principles
  • Experience of web server management (Apache) and web applications
  • Experience of mobile platform development
  • Servicing webinars and online meetings
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