1st to 2nd line Software&Hardware Support Analyst – Sheffield – 854

February 22, 2021
Sheffield, United Kingdom
Job Type
20,000 - 26,000


  • Education Requirements - none required
  • Experience Requirements - see below
  • Industry - Software solutions
  • Job Location - Sheffield, S35
  • Qualifications - preferred Microsoft but not essential
  • Responsibilities - Day to day applications support with a view to learning/developing skills in reporting/sql
  • Skills - as below primarily SQL/Software support
  • Work Hours- 39 hours


A first line support role, with some second line activities.  A great place to learn and develop into an experienced 2nd line engineer and then become a fully fledged implementation consultant. Other career routes are open in the business such a software development and consultancy.

Part of a small, and growing software solution company. The role is to support our in-house developed applications across a range of industries.

The candidate will work closely with Implementation teams to create customer handovers and on-board them into the support system, as well as work with the software development team to troubleshoot and resolve more complicated issues.

Excellent verbal, and written communication is key. And a documented, organized approach to your work is also important, to ensure customer details, and support tickets are correctly documented.

Large potential for growth inside a dynamic, and growing business. Perfectly suited to a 1st or 2nd line support technician looking for a variety of work and wants to take on a new challenge with a new product line with the option to grow inside the business and work on large scale implementations.

You could also get involved in a number of activities: 1st/2nd  line support, Dev Ops, Data Preparation, Demo and System Prototypes, Software Testing, User Documentation, On-Site visits.


Work in a similar role would be ideal

Experience in other roles such as

Software Testing,

Minor software development,

Technical Support,

Experience in troubleshooting, problem solving, and business requirements analysis would also be advantageous.


SQL Server (Dba, query writing, reporting). Any structured query language accepted.

Report Writing (e.g Crystal Reports)

General I.T Skills


25 days holiday + bank holidays.

Employer Contribution pension scheme.

The chance to be trained further on your existing SQL/Reporting skills inc adding bespoke software to your repertoire of skills

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