Job Title - Service Delivery / Project Manager
Salary - £55,000 to £65,000 DOE
Holidays: 30 plus bank holidays
Pension: 15% (5/10)
Education - Degree Calibre or commercial years
Qualifications - ITIL and or a Project Delivery Qualification
Industry - FS
Location - Leeds, City Centre
Work Hours - 37.5 Hours PW
As part of an ever expanding technical function this client have identified the need for a Service Delivery Manager to be responsible for the control and delivery of external IT Service provision as well as delivering, at a 'hands on' level, IT programmes of work as part of the company's continuous improvement plan, stakeholder liaison, including pre-business case consultation, design, and solution analysis, cross functional development and systems integration projects.
The role will be fully responsible and mainly focused on ensuring great service delivery from a number of Infrastructure Services suppliers but also for the delivery of the high level business case, project leadership, management, quality, and timely delivery of the project.
" Third party supplier delivery of application services
" Co-ordination and control of third party supplier delivery of WAN, LAN and telephony platforms
" 3rd party hosted solutions
" Desktop design and delivery
Solution Development and Delivery
" Technical direction for delivery and integration of major technical projects from definition phase through implementation to final delivery into the production environment
" Applies significant knowledge of industry trends and developments to improve delivery of new services
" Recognizes system deficiencies during the delivery process and liaises with technical SME's to implement effective solutions.
" Creates and executes design and delivery plans and revises as appropriate to meet changing needs and requirements.
" Ensures that responsible project resources are informed of the status of delivery effort owning and directing activities between technical, business staff and business change project management.
" Owns the delivery lifecycle and is responsible for managing technical risks throughout the project.
" Communicates and enforces standards
" Performs design reviews and mentors members of the virtual team.
" Manages technical resources within budget and project schedule.
" Operates at company level, providing consultancy and direction to internal and external resources.
" Manages supplier interaction and expectations regarding delivery effort.
" Develops strong relationships with internal stakeholders
" Communicates effectively with stakeholders to identify needs and evaluate alternative technical solutions.
" Good technical understanding of IT technologies across: -
o Microsoft operating systems and application stacks e.g. MS server SQL databases, MS exchange email.
" Has worked in a pressured environment managing teams from internal and external parties.
" Delivered complex and multi work stream IT technical projects
" Can demonstrate excellent delivery standards
" Can keep technical and stakeholder teams well informed of changes within the organization and general corporate news.
" Resolves and/or escalates issues in a timely fashion.
" Understands how to communicate difficult/sensitive information tactfully.
o Higher Education qualification in IT/Management or work based experience
Ideally holds a Project delivery qualification (Prince2)