Senior Systems Engineer – large enterprise level business with incredible benefits REF 483

July 6, 2020
Leeds, United Kingdom
Job Type
44,000 plus 5% bonus and 3% flexi plus other great family oriented benefits


Location: Leeds, West Yorkshire

Salary Text: Up to £40,000 dependent on experience

Job Type: Permanent

Job Title: Senior Systems Engineer

We work with our customers to improve their financial well-being. We take the time to get to know each customer and better understand their individual circumstances, working out the best payment plan for them. Our personal approach is why we’ve been awarded an Exceptional 3 star rating by Investor in Customer for the last two years and why we’re one of the UK’s leading debt management companies.

We’re looking for a Senior Systems Engineer to join our growing team. The role will primarily support business operations, looking to identify improvements that can be made throughout the organisation from an IT perspective.

As a Senior Systems Engineer you will lead a small team based at one of our subsidiary companies in the South of England, Surrey. This team will include 1st and 2nd line support technicians and also Engineers. This role will act as the vital liaison point between the IT Team based in Leeds and the team based in Surrey, to support cross collaboration. Your position is based in Leeds with the odd travel to Surrey and until the team are comfortable/more established.

The successful candidate will ensure that all IT policies and procedures are maintained in line with PCI DSS and ITIL guidelines. This is an excellent opportunity to proactively review and evaluate new technologies for both current and future business needs.

You’ll be responsible for:

•      Providing people management of a small remote team

•      Capacity planning

•      Preventative maintenance

•      Resolving 3rd line support issues for key business systems

•      Proactively managing the IT infrastructure to ensure maximum system uptime

•      Developing and maintaining IT procedural/process documentation in line with PCI DSS and ITIL requirements

•      Maintaining a viable IT Business continuity and disaster recovery infrastructure as per business requirements

•      Mentoring junior support staff and assist where necessary

•      Assisting in system capacity planning

•      Constantly review the current IT infrastructure and propose

•      Installing configuring and maintenance of key IT systems including

•      Building and maintaining a secure network

You’ll need to evidence the following qualifications, skills and experience:

•      Track record in delivering IT Infrastructure projects across a range of technologies

•      People management experience

•      Supplier management skills

•      Ability to operate independently and take accountability for the delivery of major initiatives

•      Operating software knowledge

o Windows Server 2008/2012 Administration

o Active Directory

o Remote Desktop Services

o Exchange Server 2010

o Backup Technologies

o Vmware and SAN Technologies

o Sophos Antivirus

o Windows 7 Administration

•      Hardware

o HP

o Cisco

•      Networking

o IP

o IP, ADSL and MPLS networks, Cisco VPN configuration, firewalls, routing, VLAN configuration, Cat 5 patching, capacity planning, teaming and route aggregation

•      Telephony- Desirable

o Avaya Communication manager and Avaya Dialler

o Witness Voice Recording


o Fibre

o First line support, fault monitoring, LAN extension, ISDN30

•      Security - Desirable

o A understanding of security technologies with a view to utilizing those technologies to support regulatory compliance i.e. PCI/ISO. Websense, Mimecast, Pen Testing, Sophos.

The Benefits:

•     Competitive salary with annual bonus

•     Contributory pension

•     3% flexible benefits - including cycle to work, critical illness, dental insurance, childcare vouchers, travel insurance, dining club, retail discounts and the option to buy up to one week’s worth of holiday subject to start date

•     Free shuttle bus from Leeds City Centre

•     Subsidised on-site restaurant

•     Free on-site gym

•     Excellent coaching and training

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