Application Support Engineer
- Education Requirements - degree and or commercially recognised certified (not essential)
- Experience Requirements - see below
- Industry - Online / Ecommerce
- Job Location - Leeds / Manchester but filly work from home
- Qualifications - Industry standard - Microsoft
- Responsibilities - See below
- Skills - see below
- Work Hours 37.5 hours
- 25 days holiday rising to 28
- Life assurance x3
- Pension 5% plus 3%
- Annual Bonus based on person and group
- Remote working fully supported
- Annual increase
- Vouchers given per month to best employee £250, £500 and £1000
- Lucrative Reward and Commission scheme and long service rewards
- Salary negotiable between £33 and 35k with regular increase reviews
To join a fast-growing international logistics company which offers fully tracked international home deliveries for the ecommerce market. Due to the over-whelming demand of these services for both UK and International retailers we are looking to expand the IT function quickly with highly experienced individuals.
Reporting to the Application Support Manager, this role will be assisting in the management and support of Application Services.
The Application Support Analyst will assist in the managing and supporting of the IT applications. This role is required to ensure all components are maintained and work reliably to meet the UK group needs. This role will also provide day-to-day support to various applications either hosted internally or externally. You will be supported by the Application Support Manager to ensure that the company meets its aggressive growth objectives. There is excellent scope for progression and the chance to work for a company that values their employees.
Duties and Responsibilities of the role:
First point of contact in all software problems and requests.
Analyses problems (both technical and operational) and arrives at workable solutions.
To liaise with users regarding escalated issues and to agree appropriate courses of action and priorities.
To keep users up to date with progress and to liaise with colleagues and partners in an appropriate manner.
Perform hands-on fixes, including software install and upgrade, implementing file
backups, and configuring systems and applications.
Manage deployment, administration, and support for corporate software.
Ensure that the incident management process is complied with including escalation to management for high/critical issues.
Maintain a log of support requests and any software or hardware operational problems detected.
Analyse data and operational incidents in order to determine a temporary or permanent solution
Analysing incidents and problems, to determine appropriate solutions and implementing them.
Maintaining software applications
Monitor progress of requests for support and ensure users and other interested parties are kept informed.
The above list is not exhaustive, due to business needs individuals may be required to carry out additional duties. To ensure maximum efficiencies within the operation, flexibility is essential. Individuals will be required to assist in other areas.
Minimum 3/5 year experience
Parcel carrier system experience is preferred due to the bespoke nature of the industry.
Ability to quickly understand the business process and search for the root cause for an application issue.
Good understanding of security issues surrounding applications.
Good communication and interpersonal skills with an aptitude for communicating complex technical issues to both peers and non-technical staff.
Good analytical skills and an ability to define and articulate the precise nature of any given situation appropriately to the target audience whether technical or non-technical
Ability to effectively prioritise and execute tasks in a high-pressure environment.
Application systems - experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions, both in database and web environments.
Ability to work on multiple issues.
Use of Open source products to help maintain systems.
Strong time management responsibility and project management skills
Advanced knowledge of Microsoft Office Applications
Good understanding of XML message-based systems
Experience of all Microsoft operating systems