IT Systems engineer – 2nd and 3rd line – Major Enterprise level group 835

April 16, 2020
leeds, United Kingdom
Job Type
35000 to 40000


Location: Leeds city centre - Wellington Street, LS1 4AP

Education: Graduate or industry exposure

Qualification: MCSE and above or equivalent

Overview: The IT Systems Engineer provides 2nd line and 3rd line support of all Server, Network, Telephony Infrastructure, Desktop PC’s and Mobile Devices within the Company. To effectively support and manage the Company IT Infrastructure Support/projects and Service functions to deliver the business objectives. This is a BAU and projects based role with 2nd and 3rd Line duties. The mainstay of the role will be to help the senior engineer move from the group wide domain into a stand alone environment.  The on-prem project will focus upon moving away from the current Group framework to a stand alone environment. Once this has been achieved there will be various augmented based projects inc Cloud and Automation.


· Competitive Salary with incremental rises on performance

· Bonus Scheme

· Holidays 25 + 8/9 Bank Holidays

· Paid days Birthday Holiday Day

· Business Casual Dress Code

· Life Assurance

· Pension Scheme – matched – up to 5%.

· Salary Sacrifice Benefits: Holiday Trading, Pension

· Car Parking on site

· Early finish Friday

· Charity / Social events such as outdoor activities

· Sponsorship of relevant Further Education – subject to a successful application process

· Proven track record of internal promotion

· Discounted Metrocard scheme (Leeds only)

· City Centre Location

· Private Health Insurance

KEY RESPONSIBILITIES: · Support the implementation of an all new IT infrastructure that is required to physically separate from the existing Group infrastructure provider · Support of the Telecoms, Server and Network Infrastructure, ensuring the new solutions support the requirements of the business · Responsible for updating documentation when changes are made · Supporting the development and implementation of systems and service management frameworks required to manage and deliver all IT support and service requests to internal KPI’s and internal and external SLA’s · Provide internal users and external clients with 2nd and 3rd line support maintaining a high degree of customer service for all support queries in accordance with the service management frameworks · Proposing improvements to the IT systems and service management frameworks that would help improve the user’s experience of using the IT support service · Ensuring the smooth running and reliability of the client systems, working closely with the wider development, QA and Testing teams to deliver the best possible client service · Assisting with responses to client and group security requirements and questionnaires as and when required

ESSENTIAL SKILLS AND EXPERIENCE · A strong and demonstrable working knowledge of hardware infrastructure including networking, switches and firewalls, telephony solutions, Cisco UCS servers and Netapp SANs · A strong and demonstrable knowledge of working with all key MS Infrastructure Technology platforms including Windows VM WARE and or Hyper-V · Experience of working within an IT Support and Service function that has delivered a performing, compliant, scalable and cost-effective technology infrastructure · Experience of working within an ISO27001 certified business and ITIL service management environments with structured change control process and procedures

DESIRABLE SKILLS AND EXPERIENCE · Experience of .Net development teams / frameworks and SQL server · Experience of software configuration and troubleshooting · Understanding of cloud hosting and cloud technologies for all future projects · A Microsoft certification such as MCSE or MCITP · Other industry standard qualifications

PERFORMANCE · Deliver to team and individual KPI’s and SLA’s · Seeks opportunities to grow technical knowledge · Provides effective communication on IT matters and builds relationships all teams · Is aware of personal development needs and raises effectiveness improvements with manager · Takes on board performance feedback and is always willing to learn

PERSONAL QUALITIES · Acts with integrity, due skill, care and diligence at all times paying regard to the interests of customers and treating them fairly · Results orientated and can focus on specific targets and demonstrate target achievement · The ability to be clear and focussed on achieving the end result even when faced with repeated internal or external obstacles · Ability to organise own time and prioritise workload · Understands the clients' business and develops a partnership approach to problem resolution · A team player, able to build collaborative and effective working relationships with clients and colleagues at all levels

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