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IT Support Assistant – REF 1002

Published
March 15, 2022
Location
Selby, United Kingdom
Category
Job Type
Salary
20,000 to £25,000

Description

To provide hands on, first line IT Support to the Business and liaise with third party managed IT Support Providers where necessary

Essential

·      IT Systems/ Support experience

·      Good knowledge of Microsoft 365 premium office suite

·      Knowledge of Active Directory Users & Groups

·      Basic network comprehension of TCP/IP & DNS

Desirable

·      Microsoft 365 Admin Centre experience

·      Microsoft Dynamics Business Central & Mobile Nav

·      Microsoft Teams & SharePoint admin

·      Microsoft Excel / Power BI

Main Tasks

Ability to troubleshoot hardware issues (desktops, laptops, printers & mobiles)

Provide support to IT Hardware within the business, working alongside our IT and

Operations Project Managers.

Liaising with and escalating issues to third party software vendors and support partners to provide successful and timely resolutions.

Performing setup, deployment & IT equipment provision to Staff.

Occasional hardware maintenance of PCs and printers.

IT procurement & maintaining IT asset records.

To assist and support the Project Managers with the delivery of new systems and technological enhancements.

·Opportunity to support data management, control and reporting.

Skills

Excellent communication skills, written and verbal

Ability to work with all levels of staff

Proactive self-starter focused on system improvement

Strong planning and organizational skills

Able to work as a team and independently

Ability to work calmly under pressure to tight deadlines

Flexible and adaptable

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