IT Support and Network Engineer – sole ownership of role and chance of management REF 910

May 30, 2024
Preston, Preston, United Kingdom
Job Type
£25000 to £30,000
Work Hours
8.45am - 6pm - Flex - 37.5 Hours
Any MS Quals but not required
Network and ICT
Contact number
0113 2990570
25 Days Hols / Pension / Free Parking / PHI
North West


  • Education Requirements - A level and above preferred with strong commercial Microsoft product awareness
  • Experience Requirements - 3 years plus
  • Industry - Services
  • Qualifications - Microsoft and Networking preferred but not essential
  • Responsibilities - To manage the IT infrastructure
  • Skills - Microsoft support and bespoke IT Systems
  • Work Hours - 37.5 hours (no on call and extremely limited overtime
Main Duties and Responsibilities:

  •  To administrate and maintain the network infrastructure and central servers on a day-to-day basis including hardware maintenance, cabling, communications, performance issues and data security, liaising with 3rd party service providers where necessary.
  • To ensure network storage and performance levels are maintained at an optimum level.
  • To ensure completion of daily server backups and perform periodic test restores.
  • To maintain, support and develop all company business systems/software ensuring legal compliance
  • To investigate emerging technologies for business advantage
  • To monitor antivirus and firewall services reporting irregularities as required.
  • To deliver new user training for both pc and laptop users.
  • To ensure that asset registers are maintained for all IT equipment and software.
  • To maintain, support and develop business telephony systems liaising with 3rd party service providers as required
  • To maintain and support company data provision ensuring stability, reliability, security and performance.
  • To assist with projects in respect to development, implementation, testing and implementation as deterred by the Directors
  • Assist Directors with strategy, planning and putting in place contingencies
  • To provide end user support in all aspects related to the Company’s Systems, IT and Telephony equipment.
  • To liaise with suppliers on the purchase of all licensing, hardware and software for all aspects of the Company’s IT and Telephony requirements
  • To ensure 3rd party SLA’s in respect to the company’s IT and Telephony services are met 
  • Fully support corporate customer’s networks and in-house servers
  • Monitor and action system updates where necessary
  • Provide suggestions for process & procedure improvement
  • Support and administer third-party applications
  • Ensure network security and connectivity
  • Monitor network performance (availability, utilization etc) and test for weaknesses
  • Set up user accounts, permissions, and passwords
  • Documenting company systems, software, and policies
  • Responsibility for troubleshooting, diagnosing, and solving IT faults across the business
  • Evaluate and recommend security improvements and system upgrades
  • Define network policies and procedures
  • Specify system requirements and design solutions
  • Ad hoc projects/tasks as determined by the Directors


  • To promote and comply with the Group’s policies on equal opportunities and in line with the Equality Act 2010.
  • To be responsible for improving your performance by participating in the Performance Appraisal process with your manager
  • To carry out such other duties which are consistent with the nature, responsibilities or as necessitated by the needs of the business.

IT Abilities required:

  • Proven experience in IT Systems / Network support to include but not limited to Cyber security, backend functionality, business systems implementation, fault recovery, hardware & software, setting up user access, Windows software, Mac and Office365 operating systems, server maintenance.
  • Requirement for knowledge of Microsoft Windows Server, Microsoft Exchange and Microsoft Office Applications.
  • Requirement for knowledge of internet technologies.
  • Requirement for knowledge of anti-virus, anti-spam and anti-spyware software.
  • Requirement for knowledge of hardware and software firewalls.

Education / Tech awareness

  • Educated to ‘A’ level standard and with a recognised qualification in one or more of the following: -
  • Microsoft Windows Server
  • Microsoft Exchange
  • Microsoft Office
  • Routers/Firewall
  • Desktop Support
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