IT Support Analyst – Leeds City Centre – amazing offices! 787

March 20, 2020
Leeds, United Kingdom
Job Type
17,500 to £20,500


  • Education Requirements - none
  • Industry - Financial services
  • Qualifications - ideally strong GCSE/A level and or IT degree
  • Work Hours 37.5 hours per week

Skills and responsibilities

An IT Support Assistant is required reporting to the IT Support and Project Manager of a Leeds City Centre (behind train station) technology focused financial services organisation.

This is a split role running as partly IT related and partly Facilities/premises related and would suit a person looking for an all-round general office role with a good knowledge of IT hardware, technology systems and their management.

The support role (90+% of time) involves:

·       Supporting org head office systems.

·       Liaising with outsourced service providers to ensure ongoing service levels are maintained to ITIL standards.

·       Procurement of IT related hardware/software/licences

·       Support of the IT development network, maintenance/backup/upgrades/etc.

·       Asset logging and management

·       Prioritising and dealing with 350+ end users from 1st line to 3rd line support.

·       Configuration and testing of Tablet PCs and software.

The facilities role (up to 10% of time) involves:

·       Ensuring head office is operational

·       Allocation and audit of security passes

·       Maintenance/servicing of all systems

·       Facilitating office upgrades/improvements

·       Telephony management

·       Consumable stock management

This role would suit an individual with exceptional organisational and personal skills from a general IT background.

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