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IT Support Analyst – South Leeds – Medical Biz Est. 100+ Years REF 1096

Published
October 31, 2023
Location
Leeds, United Kingdom
Category
Job Type
Salary
£24,500
Work Hours
9-5.30
Responsibilities
1st Line Support
Industry
Medical Manufacturing
Qualifications
Any MS Certification
Skills
1st Line Support
Contact number
0113 299 0570
Benefits
Pension / 20 Days Holidays / Discounts / On-site Food Hub / Free Parking
Region
West Yorkshire

Description

Education Requirements - none required - qualifications and experience preferred

Experience Requirements - see below

Industry - Health related Manufacturing

Qualifications - Ideally Microsoft

Responsibilities - IT support 1st Line Technician Skills

Skills - see below

Work Hours - 9-5:30pm

Benefits:

Holidays = 20 days + Statutory Bank Holidays

Long service = Annual leave will increase by 1 day per year until a max of 26 days.  An additional 2 days at 10 years service, certificate and plaque.

A gift voucher at 20 years + certificate + plaque

Employee of the Year awards = award ceremony, exclusive meal, plaque + bonus

Parking = there is parking at our HQ, CCTV monitored with 6 to 8 EV bays

Food = Hub for hot & cold food and drinks, relaxed meetings (covid depending)

Pension = Standard auto enrolment contributions.

Rewards = Employee rewards system from Reward Gateway which can give discounts on many shops, cinemas, gyms, restaurants, vouchers etc

Peer to Peer recognition vouchers

Bike to work scheme

Specification:

We have an opening in our IT Support department for an IT Support Technician working at a 1st or 2nd line level. This role is ideal for an IT Support engineer with experience in network and storage infrastructure, looking to develop your first/second line skills.

The ideal candidate will have previous experience in IT SupportHelpdesk with solid Customer Service experience and preferably be Microsoft certified10

Responsibilities:

  • Provide technical support, answering support queries either onsite or via phone or email.
  • Maintain a high degree of customer service for all support queries.
  • Take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member.
  • Log all calls on the call logging system and maintain full documentation.
  • Respond to enquiries from clients and help them resolve any hardware or software problems.
  • Support users in the use of Computer equipment by providing necessary training and advice.
  • Support and aid the development of less senior members of the team.
  • Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Leader.
  • Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached.
  • Allocate more complex service issues to the relevant IT Support team member.
  • Raise any security concerns to the IT Project & Support Team Leader.
  • Maintain reports and logs in line with departmental policy.
  • Obtain quotes and process orders in line with departmental policy.
  • Setting up and configuring new laptops and desktops.
  • Installing authorised software to laptops and desktops.
  • Configure/maintain computer systems, networks and peripherals as instructed.
  • If required, undertake trips to other sites - mostly local (and maintain a valid UK driving licence) - Vehicle will be provided
  • Keep abreast of IT Trends and engage with IT Project & Support Team Leader to develop personal development plans.
  • Any other duties as requested by the IT Project & Support Team Leader.

Skills beneficial to the role"

  • ITIL Certified
  • Must hold a valid UK driving licence
  • Active Directory user and computer administration
  • Windows desktop and Windows Server administration
  • Microsoft 365 and Microsoft Azure experience, including Exchange Online, SharePoint Online and Microsoft Teams
  • General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi
  • Experienced with hardware troubleshooting across a range of devices.
  • Exceptional Customer Service skills with good telephone manner
  • Proven experience working within IT service delivery
  • Excellent troubleshooting and problem-solving skills
  • Excellent ability to transfer knowledge within a team
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