IT and Applications Support Leader REF 1087 (work from home 4 days pw)

October 23, 2023
Wellington Street, Leeds, United Kingdom
Job Type
£30,000 to £40,000
Work Hours
IT Support and mentoring
Industry standard
IT Support
Contact number
0113 2990570
24 days hols + BH. Purechase hols x5 or sell x3
Additional Benefits
Life Ass, death in service x4, Bupa health
West Yorkshire


The organisation and culture:

A Senior IT and Applications Support Analyst is required for this established investment management organisation.

The business enjoys a people driven culture where you are supported and developed in your IT career.  As testament to this, the staff retention levels are much higher than the industry standard.  With people staying employed by the company for many years.

Within IT there is a meritocracy mindset in play.  If you perform well, there is no reason why you cannot reach middle management and eventually a C level position.

Offices based in Leeds city centre with hybrid working (1 day a week in the office or as projects demand) and excellent benefits:



This is a split role running as partly IT related and partly Facilities/premises related and would suit a person looking for an all-round general office role with a good knowledge of IT hardware, technology systems and their management.

Reporting into the IT Service Delivery Manager

The support role (90+% of time) involves:

  • Supporting the head office systems.
  • Liaising with outsourced service providers to ensure ongoing service levels are maintained to ITIL standards.
  • Procurement of IT related hardware/software/licences
  • Support of the IT development network, maintenance/backup/upgrades/etc.
  • Asset logging and management
  • Prioritising and dealing with 500+ end users from 1stline to 3rd line support.
  • Configuration and testing of Tablet PCs and in house software.


The facilities role (up to 10% of time) involves:

  • Ensuring head office is operational
  • Allocation and audit of security passes
  • Maintenance/servicing of all systems
  • Facilitating office upgrades/improvements
  • Telephony management


Support team management


  • 1 intermediate engineer
  • 3 junior engineers






Organisation productions systems are hosted in MS Azure and 90% of management outsourced.


  • Windows 2016 servers, web farm, failover 2ndlocation, Remote desktop services, cloud backups, SQL server.
  • Facilitating annual penetration tests, monthly review meetings all interactions between outsourced IT Services company and the organisation.
  • Licensing
  • Dev/UAT Environment On Prem
  • Desktops, HyperV cluster on Windows 2022, EMC SAN, multiple VMs. Veeam backup, Ubiquiti firewalls, SonicWall SSLVPN
  • Full management of on prem environment, patches upgrades etc


Everybody in the team covers:


  • Azure (AD, MS Office, Exchange, Teams, License)
  • Documenting procedures, help guides.  Extracting statistics and metric, monthly reporting


This role would suit an individual with exceptional organisational and personal skills from a general IT background.






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