IT Technical Support – Enterprise global sized business REF 1013

Published
July 11, 2022
Location
Horsforth, United Kingdom
Category
Job Type
Salary
27,000 to 35,000
Benefits
23 days holiday (rising in line with years worked) & option to buy and sell up to a maximum of 5 days. Pension plan – contributions = 2.5% of salary matched by the company (includes option for additional voluntary contributions). Life assurance. Group income protection. (with optional health assurance). Personal accident scheme. Free car parking. Monthly socials, expenses paid Christmas party and Summer BBQ
Work Hours
Hybrid 37.5 hours
Education requirements
n/a
Qualifications
Industry standard
Industry
Professional services
Contact number
0113 3572045

Description

Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 Enterprise, MS 365 including Exchange online, Office, Endpoint manager, etc.

  • Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
  • Support of the IT environment, including servers, systems, networks, and other devices
  • To assist on various projects and upgrades to meet goals
  • Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
  • Monitor daily backups, manage asset database, and control software register
  • Build positive working relationships with the business

Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities)

Responsibilities

We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from the Leeds office to all our users across the global business.

 

 

Skills

  • All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
  • Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
  • Hands-on experience of LAN, WAN and VPN, troubleshooting and support
  • Proven track record of working in a support environment supporting multiple users across multiple locations
  • Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint ), Anti- virus (MS Defender), Veritas BackupExec, etc.
  • Ability to support a wide range of desktop applications
  • Deploying image / software through Intune/SCCM
  • Experience of ITIL based call management system, g., FreshService
  • Basic understanding of managing hardware and software assets and control software register
Apply
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