Contract Systems Engineer – Work from home – REF 969

Published
September 10, 2021
Location
Leeds, United Kingdom
Category
Job Type
Salary
£350 per day

Description

EXPERIENCE REQUIRED

Essential

Track record delivering IT Infrastructure projects across a range of technologies

Working as a team and mentoring of junior support staff

Supplier Management skills.

Communication skills, experience at a senior level.

Ability to operate independently and take accountability for the delivery of major initiatives.

Design and planning of disaster recovery, systems capacity, performance and availability and security for both internal and external systems and networks.

Desirable

3 yrs + relevant Business Experience

Broad understanding of project methodologies and when they are appropriate

Good working knowledge of Telephony, IP PBXs and Dialler systems in a call centre environment.

TECHNICAL EXPERIENCE

The following is a list of technical skill sets and experience that would be beneficial.

Operating Software

Windows Server 2012/2016/2019 Administration

Security, IIS, DHCP, DNS, DHCP, Clustering, server hardening

Active Directory  including Azure AD

Roaming profiles, group policies, replication, remote software distribution, sites and services configuration

Remote Desktop Services

Understanding of Windows 2012 RDS application management and deployment.

Exchange Online

Installation, replication, capacity and performance tuning, message tracking, archiving

Vmware and SAN Technologies

Virtualisation and network storage infrastructure.  Configuration/maintenance of Vmware ESX 5.x.

Windows 10 Administration

Installation, configuration, tuning

Hardware

HP

Rack mounted servers, RAID array configuration, rack switching, processor and memory upgrading, KVM switching, LTO4 tape autoloaders/drives

Cisco

Cisco 3750 and 3560 switches, ASA 5540 firewalls

Networking

IP

IP, ADSL and MPLS networks, Cisco VPN configuration, firewalls, routing, VLAN configuration, Cat 5 patching, capacity planning, teaming and route aggregation

Telephony

Avaya Communication Manager and Avaya Dialler

Support, deployment of handsets and headsets, configuration (e.g. user management, extension allocation, Vector, VDN assignment), capacity planning, IVM, RTA, Upgrades and patching

Verint Voice Recording

Management, retrieval, archiving, capacity and performance monitoring

IVR

Experience with inbound and outbound IVR integration would be useful

Fibre

First line support, fault monitoring, LAN extension, PRI, SIP

Security

A understanding of security technologies with a view to utilizing those technologies to support regulatory compliance i.e. PCI/ISO.  Websense, Mimecast, Pen Testing, Sophos.

KEY RESPONSIBILITIES

Reporting to the IT Manger (Technical Delivery) your responsibilities will include:-

Capacity planning

Preventative maintenance

Resolve 3rd line support issues for key business systems

Proactively manage the IT infrastructure to ensure maximum system uptime

Develop and maintain IT procedural/process documentation in line with PCI DSS and ITIL requirements

Maintain a viable IT Business continuity and disaster recovery infrastructure as per business requirements

Mentor junior support staff and assist where necessary

Assist in system capacity planning

Constantly review the current IT infrastructure and propose

Installation, configuration and maintenance of key IT systems including

Microsoft servers, switches, SANS, Vmware, telephony systems and  firewalls

Build and maintain a secure network

SKILLS AND COMPETENCIES

Commercial Focus

Customer Focus

Communication

Responsiveness to change

Driving Results

Self Confidence

Planning & Organising

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