Track record delivering IT Infrastructure projects across a range of technologies
Working as a team and mentoring of junior support staff
Supplier Management skills.
Communication skills, experience at a senior level.
Ability to operate independently and take accountability for the delivery of major initiatives.
Design and planning of disaster recovery, systems capacity, performance and availability and security for both internal and external systems and networks.
3 yrs + relevant Business Experience
Broad understanding of project methodologies and when they are appropriate
Good working knowledge of Telephony, IP PBXs and Dialler systems in a call centre environment.
The following is a list of technical skill sets and experience that would be beneficial.
Windows Server 2012/2016/2019 Administration
Security, IIS, DHCP, DNS, DHCP, Clustering, server hardening
Active Directory including Azure AD
Roaming profiles, group policies, replication, remote software distribution, sites and services configuration
Remote Desktop Services
Understanding of Windows 2012 RDS application management and deployment.
Installation, replication, capacity and performance tuning, message tracking, archiving
Vmware and SAN Technologies
Virtualisation and network storage infrastructure. Configuration/maintenance of Vmware ESX 5.x.
Windows 10 Administration
Installation, configuration, tuning
Rack mounted servers, RAID array configuration, rack switching, processor and memory upgrading, KVM switching, LTO4 tape autoloaders/drives
Cisco 3750 and 3560 switches, ASA 5540 firewalls
IP, ADSL and MPLS networks, Cisco VPN configuration, firewalls, routing, VLAN configuration, Cat 5 patching, capacity planning, teaming and route aggregation
Avaya Communication Manager and Avaya Dialler
Support, deployment of handsets and headsets, configuration (e.g. user management, extension allocation, Vector, VDN assignment), capacity planning, IVM, RTA, Upgrades and patching
Verint Voice Recording
Management, retrieval, archiving, capacity and performance monitoring
Experience with inbound and outbound IVR integration would be useful
First line support, fault monitoring, LAN extension, PRI, SIP
A understanding of security technologies with a view to utilizing those technologies to support regulatory compliance i.e. PCI/ISO. Websense, Mimecast, Pen Testing, Sophos.
Reporting to the IT Manger (Technical Delivery) your responsibilities will include:-
Resolve 3rd line support issues for key business systems
Proactively manage the IT infrastructure to ensure maximum system uptime
Develop and maintain IT procedural/process documentation in line with PCI DSS and ITIL requirements
Maintain a viable IT Business continuity and disaster recovery infrastructure as per business requirements
Mentor junior support staff and assist where necessary
Assist in system capacity planning
Constantly review the current IT infrastructure and propose
Installation, configuration and maintenance of key IT systems including
Microsoft servers, switches, SANS, Vmware, telephony systems and firewalls
Build and maintain a secure network
SKILLS AND COMPETENCIES
Responsiveness to change
Planning & Organising