Business Systems Support Analyst – market leading benefits! REF 976

October 20, 2021
Leeds, United Kingdom
Job Type


Flexible working:  Inc work from home

Holidays: 30 days holiday pro-rata, on standard terms & conditions – plus all bank holidays

Travel loan: Interest free season travel ticket loan + Bike 2 Work Scheme

Life Assurance: this benefit provides 6 x salary life assurance to your dependents.

Health:  Critical Illness cover – extensive coverage, Vitality Health Insurance

Employee Assistance Programme (EAP): Unum LifeWorks – All employees.  This service provides a comprehensive package of work/life support services to employees and their immediate family

Salary:  Up to £30,000

Role Specific Accountabilities

Information Management  

•      Day to day administration of the Electronic Document Records Management System (SharePoint), including agreed file conventions, information standards, and access permissions

•      Day to day administration of the electronic Data Room (SharePoint), including file conventions, information standards, and access permissions

•      Provide business expertise on SharePoint

•      Support the business on the wider use of SharePoint, e.g. Training

Procurement Portal

•      Day to day supervision and maintenance of the electronic Procurement Portal, ensuring company contract and procurement rules are delivered via the portal.

•      Support Business Sponsors on agreed contract management process and delivery.

•      Provide advice and support on public framework contract provision and procurements

•      Administration of the Contracts Register, including the effective administration of contract awards, recording of all contracts, and notification of contracts renewals with business sponsors.

•      Support contract owners to schedule both contract renewals and new procurement, ensuring timely and consistent procurement practices are followed throughout the business.

Provide general support to the PMO Office as required

•      Day to day issues regarding external ICT Managed Service Contract

•      Support ICT training provision

•      Support PMO function as required

•      Ensure functional management information requirements are co-ordinated and delivered in a timely and effective manner.

•      Identify risks in own area of responsibility, recognise risks in all areas of the business and notify any such risks to your People Manager and the Business Assurance Manager

Skills and Knowledge


  • Effective IT skills required for the job role
  • Effective organisational skills
  • Excellent communication skills
  • Strong, creative problem-solving skills
  • Project Planning
  • Self-starter and delivery focused
  • Ability to work autonomously
  • Support and/or co-ordinate training delivery as required
  • High levels of integrity and trustworthiness


  • Knowledge of ICT Sector
  • Knowledge of the Finance Sector

Other corporate knowledge – health and safety, ICT systems, information management and data protection


  • Relevant experience working within a Business Support role in leading organisations.
  • Track record in delivery of effective business support in a cross functional organisation.
  • Experience of Information Management
  • Experience of electronic document management systems
  • Experience of contract and procurement processes

The Department

The ICT & Change function is defined as having several key operational functions.  The ICT & Change function is responsible for providing ICT service provision, procurement services, programme and project management delivery, property services, and operational resilience services.

The ICT function is responsible for the management of the ICT Managed Service contract including user support, system development and delivery, corporate ICT infrastructure, information management, ICT training and information security.   The procurement function provides oversight of the procurement lifecycle by supporting contract managers to deliver effective external contracted services.  The programme office and project management function provide effective management of project delivery, ensuring agreed methodologies and governance are applied to projects, business analysis provision, and project delivery disciplines are adhered to throughout the project lifecycle.

Operational resilience ensures the business has effective and robust controls and provision in place to manage its business resilience including disaster recovery, business continuity, cyber security, information security and the management of ICT material outsourcing.

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