Applications Support – BUSTLING ENVIRON – FAST PACE – SIMPLE

Published
August 2, 2018
Location
Leeds, United Kingdom
Job Type
Salary
35,000 + Benefits

Description

We are looking for a Microsoft bias IT Application Specialist to work for a large multi national and long established organisation. Working as part of an IT department, you`ll be responsible for providing varied technical support to around 2000 users.

It is assumed you are a savvy senior support engineer with a good grasp of typical O/S and infrastructure including IIS. This is a very busy team who work closely together, so you must be an excellent team player. The ability to show initiative and take ownership of tasks is essential. An analytical mind and positive attitude is key to succeeding in this role

Responsibilities

• Be a key technical resource of the delivery of services based on a microsoft application stack
• Handle in-service problem investigation, pro-active maintenance and incident resolution, using the ITIL framework
• Be responsible for quality and execution of support throughout our application estate, mentoring junior colleagues.

Qualification

• Relevant IT Degree OR equivalent industrial experience
Experience
• Proven track record in supporting mission critical IT systems including line of business application services and preferably within an Enterprise level environment.
• Proven track record of dealing with other IT functions, other business functions and software vendors/support in resolving application issues.
• A proven track record of teamwork demonstrating strong communication and inter-personal skills.
• Demonstrates strong problem-solving skills and an ability to communicate complex technical information to both technical and non-technical people.
• An understanding of the ITIL Framework and ITIL best practices.
• Proven track record of working to deadlines demonstrating organisational and time management skills.
• Proven track record of producing and maintaining support documentation and procedures.
• Demonstrates a willingness to learn new technologies.

Experience in any of the following is essential

· Significant working experience of Microsoft IIS (preferably IIS 7.5 +)
· Management of multi-layer load balanced websites (preferably in a ecommerce/banking environment)
· Microsoft SCOM monitoring
· SSL Certificates /PKI
· Security vulnerability scanning & remediation
· ITIL foundation

Package Description

• Stakeholder pension scheme
• Bonus Scheme
• Life Cover
• 25 days’ holiday, plus one day for each year you’re with us, up to a maximum of 30 days (pro rata when working on a reduced hour’s basis)
• A range of preferential employee savings & insurance products
• Paid course fees to study for a professional qualification (where relevant to the role)
• Special offers with membership of our Staff Association
• Social club offering generous discounts as well as events and trips away
• Childcare vouchers
• Popular subsidised restaurant
• Head Office onsite shop and internet café
• An opportunity to join Simply Health Cash Plan – offering twenty annual benefits including dental care, optical care and physiotherapy
• Option to donate to charity direct through Payroll Giving
• Online employee benefits scheme offering discounts with hundreds of high street and online retailers
• Eye Tests
• More senior roles also offer access to group income protection and private medical care

 

  • Education Requirements

A-Level or Equivalent
Degree Desirable

  • Experience Requirements

4+ Years IT Support Exp

  • Industry

Financial Services

  • Job Location - Street Address

Leeds

  • Qualifications

MCP Desired

  • Responsibilities

    See Above

  • Skills

See Above

  • Work Hours

Full time

 

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