Application Support Engineers – Software House – £25-37k – REF 958

Published
July 29, 2021
Location
Leeds, United Kingdom
Category
Job Type
Salary
£25,000 - £30,000 + Bonus + PHI + Pen + Life + Income Protection

Description

Job title: Application Support Engineers (2 Roles)

Location: Leeds (up to 3 days working from home possible)

Salary: £25,000 - £30,000

Benefits: 

  • Private Healthcare
  • Free Parking
  • Employer Contributed Pension
  • Income Protection
  • Life Assurance
  • Generous Bonus Scheme
  • Holidays and Stat Hols
  • Rural environment

Education: Ideally degree educated but commercial experience is first and foremost

Qualifications:  Any industry related

Industry: Software House – Public Sector

Opportunity – This is the fastest growing provider of specialist software for niche segments of the public sector. The solution is a modern browser-based Java application that uses a SQL database and supports professionals to work in a joined-up manner. In addition to this, portal technology facilitates contributions from external professionals, to take a coordinated approach based on the comprehensive view of a person.

Role:  Application Support Engineer working with clients across the public sector, enhancing their ongoing use of the portfolio and ensuring the best customer service.

Core Responsibilities:  

  • Responsible for 1st, 2nd and 3rd line support functions as part of the Application Support team.
  • Investigate, analyse and problem solve Incidents using SQL and other diagnostic tools and methodologies.
  • Liaise and problem solve with Developers, the problem management team and Third Party subcontractors.
  • Liaise with customers over issues and problems that they encounter.

Skills & Experience:

This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone. This is together with the skills outlined below:

  • Strong analytical and diagnostic skills.
  • In depth knowledge and experience of working with SQL Server.
  • In depth knowledge and experience of writing SQL / TSQL queries for fixing data issues.
  • Strong 2nd / 3rd line software / application support experience.
  • Experience of MS Windows Server.
  • Creative problem solving.
  • Ability to prioritise and execute tasks.
  • Excellent time management/ownership of personal Jira queues.
  • Strong written and verbal communication skills across all disciplines.

Recommendations: If you recommend the opportunity to a friend or colleague then Interface will make a £250 referral fee payment (if we place the individual into the role).  All you have to do is forward this email onto a colleague/friend; they then simply need to mention your name in their email response to Interface.

 

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