3rd Line Infrastructure engineer – MS Certs offered (REF 931)

June 19, 2021
Headingley - Leeds, United Kingdom
Job Type
up tp £45,000


3rd Line IT Engineer


Company benefits and salary :

  • -         Salary up to £45,000
  •           Career development & opportunities
  • -         Microsoft qualifications
  • -         Mentoring opportunities
  • -         Performance reviews
  • -         Diverse community
  • -         Workplace culture
  • -         Flexible scheduling
  • -         Flexible working from home
  • -         Social events
  • -         Company pension scheme
  • -         Onsite parking
  • -         Overtime
  • -         Use of company vehicles
  • -         20 Days Holidays, plus bank holidays + Birthday
  • -         Company laptop

This role will be well suited to someone who is looking for a step into an exciting company with fantastic opportunities to progress.

You will be responsible for providing efficient remote/onsite Installations & Support and services to clients located UK-wide.
What's involved?

  • Server, PC, laptop, printer, switch, firewall, router and Wi-Fi installations
  • Engage with customers to resolve technical issues and institute best practices.
  • Project managing server installations and migrations
  • Coordinate between customers and internal management teams to ensure customer satisfaction with support cases & installations.
  • Providing efficient and friendly remote and on-site technical support, working within customer SLAs

Skill requirements:

  • Strong understanding of configuration and installation of various network devices and services (e.g., Switches, Firewalls, VPN’s, QoS, VLAN’s etc)
  • Cloud Technologies (Azure, AWS)
  • Strong understanding Microsoft Exchange / Office 365
  • Strong understanding of subnetting, and IP allocation best practices.
  • Strong understanding of hypervisors (HyperV, VMWare)
  • Strong Understanding of Backup technologies (Various Products)
  • Experience in System Administration with Active Directory / Group Policy
  • Experience in supporting Microsoft Desktop environments
  • Experience in providing 2nd/3rd Line IT support, ideally in a helpdesk / MSP environment
  • Excellent communication skills – both written and verbal
  • Able to work on own and under pressure
  • Self-motivated
  • Good time management and priority handling
  • Previous experience of working in a customer-facing environment
  • Ability to perform root cause analysis
  • Technical Documentation skills
  • Professional working attitude

Knowledge of:

  • Microsoft Office 2010+
  • Windows Server 2016/2019
  • AD Administration
  • Microsoft Exchange Server 2010 – 2019
  • Office 365

Desirable skills:

  • Microsoft Accreditations
  • 3rd Party Vendor Accreditations (e.g Sonicwall)
  • Experience of working within a Managed Service Provider Environment
  • Apple mac experience

This is a fantastic opportunity for a bright IT Engineer to join a growing team and progress their career.

We're looking for someone who takes a logical and methodical approach to efficient problem solving/fault finding and also takes great pride in meeting and exceeding customer expectations. If you're interested, please get in touch!

Job Types: Full-time, Permanent

Salary: Dependant on experience


  • Company pension


  • Monday to Friday


  • IT: 5 years (Preferred)

Work remotely:

  • No


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