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2nd Line support Analyst – major pan European group REF1105

Published
March 8, 2024
Location
Wellington Street, Leeds, United Kingdom
Category
Job Type
Salary
up to £33,000
Work Hours
37.5 hours with half day Friday
Responsibilities
IT Helpdesk support
Industry
Manufacturing
Qualifications
Microsoft
Skills
IT Support
Contact number
0113 2990570
Benefits
4.5 day working week. 4% pension Death in Service Training
Additional Benefits
£200 payment for on call £paid for on call / per hour. Co phone & laptop.
Region
West Yorkshire

Description

Role:  Working in a fast paced environment with time critical resolutions required, this role is to support all areas of the business to ensure the org have an effective IT Helpdesk at all times.

Key Accountabilities and Responsibilities:

· Supporting the end user base with 1st Line and some 2nd Line incident tickets

· Working with end users on service/process tickets

· Maintaining a high degree of customer service

· Be the first point of contact for users seeking technical assistance

· Follow-up and update customer/ticket status and information

Experience / skills:

Good knowledge and experience of Windows 10/11 – build and support · Microsoft Office 365 · Active Directory · Printers/iPhones/tablets · Experience of working on an IT Helpdesk · At least 3 years experience in a similar role · Prioritising workload in line with IT and Business priorities · Hardware / Software diagnosis and fault finding skills. · Working under own initiative · Excellent documentation skills · Highly motivated team player with the skills and ability to manage changing priorities · Liaison with third parties to seek resolutions. · Strong communication skills · A logical approach to problem solving · Self-motivation and passion for your role · Excellent attention to detail

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