1st to 2nd line engineer (chance to become 3rd Line + training) Leeds REF 972

October 1, 2021
Leeds, United Kingdom
Job Type


Salary:  £25,000

Location:  In office - Horsforth (some travel around Leeds and surrounding areas)

Hours:  9am to 5:30pm

Holidays:  22 plus Bank Holidays rising to 25 days over time

Time off in lieu and or overtime offered with project work

Training:  Online training within infrastructure and development (1 to 2 days per month such as Network + and PHP /  Laravel training offered)

Fast growing business with huge personal development options

Greatest benefit of the role:  True engineer position covering the full 360 of infrastructure - route to 3rd line guaranteed.

Main Duties and Responsibilities:

  • The first point of call for all IT issues ranging from 1st line to 3rd
  • To diagnose and resolve software and hardware incidents which occur in operating systems and across a range of software applications
  • To assist all our users with any logged IT related incident when called upon
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support team members or external suppliers where necessary
  • To accurately record, update and document requests using the IT Helpdesk system
  • To install and configure new IT equipment
  • To resolve issues, troubleshoot, test and train users on our CRM system
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
  • To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient

What we are looking for

We are looking for a hardworking IT Support Technician to join our friendly team. As an IT Support Technician you will:

  • Be passionate about IT
  • Windows 10 proficiency
  • Office 365 / Exchange / SharePoint / Intune
  • Windows Server - all versions
    • Active Directory & Group Policy
  • Networking knowledge including switches & wireless
    • TCP/IP, DHCP, DNS, VLAN/Routing
  • Knowledge of VoIP
  • Broad knowledge & experience of ‘day to day’ IT Support issues and the aptitude to use past experiences to support the helpdesk with any range of issues
  • Be a team player working as part of a team of professionals on a range of IT projects
  • Be well organised with the ability to multi-task and prioritise
  • Be an excellent communicator demonstrating effective verbal and written communications skills
  • Have excellent attention to detail
  • Have a driving license and your own vehicle

What’s in it for you

  • Up to £25,000 DOE
  • Be part of an award winning team
  • Full Training and Development
  • Numerous employee benefits including BUPA cashplan, Pension Scheme, Eyecare vouchers, Childcare vouchers
  • One day a month training day
  • Annual Company awards dinner and Summer Event
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