1st Line Help Desk – SOLUTION

August 12, 2018
Leeds, United Kingdom
Job Type




This major manufacturer of innovative health related products – on a global scale – require an enthusiastic and driven IT support 1st line individual.



The successful candidate will be required to join the IT support team in Leeds on a full-time basis and help in the provision of national 1st line IT support, IT documentation and IT purchasing / contract management


You will need an outgoing personality, excellent communication skills and be able to deal with operational and commercial issues with internal and external customers.


You will be expected to apply proven communication, analytical, and problem-solving skills to help support the company’s IT Infrastructure.


You will be expected to comply with the quality standards and maintain appropriate documentation as necessary.


Whilst the position is primarily in our Leeds site, the successful candidate may be expected to undertake work at a number of UK locations and to regularly meet / communicate with the IT team working out of the Kent site.






1st Line Support to customers and escalating were required


To log all IT support tickets both by phone and email, resolving were possible


Procurement of hardware, software and IT consumables for the company


To manage and document New System Users, User Access Change and System leavers.

To help create new documentation for procedures to help the team function.


To monitor backup logs and change back up tapes.


Assist with setting up new machines for new starters.


Working to ISO 9001 and 27001 standards





A level or equivalent in IT systems.


.At least 1-year experience working in an IT team




Knowledge of Active Directory

Knowledge of Microsoft operating systems

Knowledge of Microsoft Office systems (Word, Excel, PowerPoint)

Knowledge of Email systems (Outlook, Webmail)

Knowledge of networked resources (printers, mapped drives

Strong documentation / procedure skills


Mobile Phone setups (Apple, Windows and Android) would be an advantage.

Some form of ITIL knowledge or training would be an advantage.




The successful candidate should demonstrate strength in the following areas:

Diligence and accuracy.

Effective written and oral communication skills.

Ability to work under pressure and deal with tricky users


Work standards.

Ability to work unsupervised.

Be an active and enthusiastic team player.

Be committed to meeting tight deadlines or going that extra mile to help colleagues where necessary.


As well as show attributes within our ‘Best people’ Scheme

Eager to listen to patients, customers, colleagues

Have a positive ‘Can do’ mentality

Want to develop themselves and the business

Are happy to help others and be part of a team

Have integrity, honesty and loyalty

Are passionate about Quality and ‘Right First time’

Deliver objectives in line with the vision.


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