1st / 2nd Line Support Analyst – Manchester West – £22-25k – Retail Services REF 791

January 1, 2020
Manchester, United Kingdom
Job Type
£20,000 - £25,000 - plus overtime payments


The company:

A business and consumer services provider with a growing network across the UK covering sites in every major town and city. They are a forward thinking company who like to do things differently and offer a range of affordable services to meet all needs, hence they have a very strong and stable business model designed to meet the rigours of a changing economy.

Benefits and headlines of the role:

  • 28 days per annum (including Bank Hols) rising by 1 day per year of service up to a maximum of 33 days
  • Pension - 3% Contributory
  • Flexi time -  if needed.
  • Free Parking - lots of spots
  • Healthshield Cash Back Plan
  • Mobile and laptop
  • Time and a half for overtime – but often TOIL given instead
  • Hours of work -  9.00am to 5.30pm
  • Education Requirements - none
  • Experience Requirements - see below
  • Industry - Retail services
  • Job Location - Worsley, Manchester
  • Qualifications - ideally MCSE
  • Responsibilities - see below
  • Skills - see below
  • Work Hours - 37.5

Job details:

As part of their central operations you will form part of the technology support function offering support to a growing network of outlets across the UK as well as their core operations teams in Manchester. Responsibilities will be at 1st / 2nd Line level. Responsibilities will include:

  • Hardware set up /maintenance and trouble shooting (local and remote)
  • Setting up call lists and campaigns in Max Contact, involves working with CSV files (training could be given)
  • UAT testing of either new systems or updates and improvements to existing system
  • Running proactive reports to pick up protentional problems in systems
  • Day to Day support i.e PC running slow, or re-setting passwords (local and remote)
  • Trouble shooting day to day issues that arise
  • Raising tickets with external companies and updating where needed
  • Understanding of Telecoms and dialler systems would be helpful
  • Setting up/updating editing my inbound call plans.
  • Basic SQL knowledge
  • Basic Local networking knowledge (and is able to learn more)
  • Basic server network knowledge (and is able to learn more)
  • Microsoft Office and admin knowledge
  • Server understanding (build new TS user, RDP set up, maintenance, etc)
  • Basic understanding of VOIP / telecoms
  • Fault finding for IT issues (loss of printer connection, internet connection, etc.
  • Must be able to research the net for solutions and run it past the correct person
  • Project management e.g. new printer roll out, new store opening IT, install of new connectivity
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