1st / 2nd Line IT Support Analyst – Leeds – Professional Services REF 765

Published
November 8, 2018
Location
Leeds, United Kingdom
Category
Job Type
Salary
18,000 - £22,000

Description

Work Hours: 35 hours per week (07.00 - 19.00 with 1 hour for lunch) Flexibility is required according to workloads and requires on call support after probationary period

Salary: £18,000 - £22,000

Industry - Professional Services

Job Location - 423 Kirkstall Road, Leeds, LS4 2EW

JOB PURPOSE

The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software and business systems.

DIMENSIONS

Working within a team of 2 people reporting into the IT Service Team Leader

Development of the IT role and knowledge within the business

Responsibilities

Support the business by providing 1st and 2nd line technical support

Administration of accounts in Active directory and Microsoft Exchange

Liaise and work with external and internal technical contacts on incident resolution

Support the Root Cause Analysis process for significant issues

Proactively investigate trends in incidents

Document known errors/fixes and process with SOPs

Completion of monthly access management audits

Monitoring and completing audits

 

SCOPE OF THE ROLE

The role is highly dynamic with frequent changes in workloads and priorities.

This role requires an appreciation of the business’ values and its aim to be the market leader in volume litigation. Keeping the IT function running smoothly and providing excellent customer service are key to this objective.

Experience Requirements

Highly motivated, proactive with a “can do” attitude.

Having a true passion for IT and willingness to learn and immerse themselves in IT systems and processes

Customer service focused, having the ability to understand the requirements of customers, clients and internal colleagues.

Logical and methodical approach to problem solving

Excellent communication skills, both written and verbal, and have the ability to communicate with both technical and non-technical audiences at all levels.

Ability to prioritise and respond to queries within realistic timescales

Be accountable for quality, accuracy and security

TECHNICAL SKILLS / QUALIFICATIONS & EDUCATION REQUIREMENTS

Essential

Knowledge and understanding of Microsoft Windows desktop operating systems

Experience of Active directory and email administration, (Exchange Admin Center)

Experience in supporting Desktops, laptops and printers

Broad understanding of Microsoft Office applications

Basic understanding of networking and TCP/IP

RDS management and experience with virtual platforms

Desirable

ITIL v3 Foundation Certification

Working towards or holding of a Microsoft certification for Windows Desktop Operating System (MCSA Windows 7)

Knowledge of Microsoft SQL Server

Knowledge of Microsoft Server operating systems

Switch Patching and experience with Firewalls

Apply
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