Insight Analyst - Professional Services - Leeds -£25-35k REF 538 test

Location Leeds, United Kingdom
Date Posted July 26, 2017
Category Analysis
Job Type Full-Time
Salary 25,000 - £35,000 + Bens


Reporting to the Data & Analytics Manager, the Insight Analyst primary role will be to analyse portfolio performance, identify key trends and report upon those findings.

You will be required to work on your own initiatives but more importantly part of a successful team, the ability to interact with colleagues and stakeholders at various levels is essential to ensure understanding of the business processes being analysed.

Covering many aspects of the business operation the reports will be viewed by both internal and external stakeholders, therefore the role requires significant attention to detail and management of big data sets within an ever changing data environment, making this a very critical role within the business.


Working closely with key stakeholders to develop and manage MI to support the business process through the delivery of analysis and insights.

Working closely with operations teams to ensure changes in collections strategy does not leave any unidentified gaps in the process (portfolio and process tracking capabilities).

Production of Operational MI in a simple and user friendly format via the production of business MI dashboards.

Maintainance of the in house Pricing Model, monthly production of forecasts and analysis of variance to previous months forecasts.

Work with strategy colleagues, to review and report trends and potential issues identified in management information that have a direct impact on business objectives.

Work with reporting and IT colleagues to share best practice and fully utilise the functionality and reporting capabilities of the organisation.

Ad hoc production of analysis and bespoke MI is required as a part of the role, mainly driven by strategy changes and client requirements.

In addition to producing MI, significant analysis of the MI is required ensuring information is presented in an easily read and understood format.


Experience of credit and finance industry, preferably within Debt Recovery, in a strategic MI business environment.

Excellent data sourcing and manipulation skills with advanced proficiency in SQL, VBA programming, SSIS, SSRS.

Understanding of P&L drivers from MI perspective in a credit environment and specifically within Collections & Recoveries.

Analytical clear thinking mindset with the ability to understand data from multiple sources and to draw conclusions facilitating change and continuous improvement objectives.

Ability to deal with multiple areas of work and competing priorities.

Confident data driven decision making capabilities.

Track record of being results orientated with a view to meet and exceeds business appetite for Analysis and MI.

Experience of working cross-functionally with all management levels.

Demonstrate confidence in presenting constructive feedback and challenges at Team Leader and Management level.

Excellent communication skills with target audience alignment of the messages.