Data Manager - Dialler Systems - SQL / SAS - Contact Centre Env. - Leeds REF 514


Location Leeds, United Kingdom
Date Posted May 24, 2017
Category DW & BI
Job Type Full-Time
Salary 35,000 + Bens

Description

Role



To support our rapidly growing outbound team by managing our telephony system and constructing ways to improve business performance and maximise sales opportunities.



• Manage the telephony system to optimise operational efficiency



• Construct tests and initiatives to improve business performance



• Deliver effective strategies to increase campaign success



• Interrogate SQL database to produce Analysis and Business
Insight to help make business decisions



• Introduce best practices around contact centre metrics & disciplines



• Identify needs for improvement in specific systems and processes



• To acknowledge and be prepared to act upon change as directed.



• To undertake additional training and assessment as required.



• To participate, or if appropriate, initiate new ideas, projects
and trial within



• Other ad-hoc duties as and when required by the business




We need a presentable and highly organised individual, with excellent attention to detail and a methodical approach to their work including a logical approach to problem solving. An effective communicator, able to deal with colleagues and potentially suppliers in a professional and confident manner. Able to adapt to changing conditions and be a quick learner. Must have the ability to prioritise and work to strict deadlines as well as the drive to expand their knowledge as appropriate.



Essential Requirements



• Significant experience with the management, configuration and optimisation of telephone systems


• Significant expertise with SAS or SQL


• Excellent Microsoft Office skills



Desirable



• Experience with ShoreTel