3rd Line engineer (Cheadle) - highly competitive salary 40-46k test

Location Manchester, United Kingdom
Date Posted July 21, 2017
Category Infrastructure
Job Type Full-Time
Salary 46,000


Our client, a market leading Financial Service organisation are looking to recruit a 3rd Line Support Technician.

The Role

As a 3rd Line Engineer you'll be responsible for managing the Information Technology infrastructure estate, ensuring high levels of availability and system performance. You will also be responsible for implementing change in a robust and secure manner in a highly virtualised environment.

The Responsibilities
*Provide technical support for all existing and new technology used within the Group
*Implement, develop and support the desktop, server, SAN and software infrastructure estate
*Identify areas for improvement within supported systems by the proactive analysis of incident root causes
*Maintain and improve technical knowledge of internal systems and the technical marketplace in which these operate
*Act as a technical escalation point for 1st and 2nd line team members in order to resolve incidents and provide resolution
*Work with 3rd party suppliers and support teams to resolve escalated incidents related to the IT estate
*Monitor and maintain all environments to ensure agreed system availability, performance and security is maintained
*Provide technical knowledge, expertise and consultancy on infrastructure project work
*Analyse incident trend information to drive change to processes, procedures, systems and services within the Infrastructure team
*Provide technical resource for application releases and enhancements, working closely with onshore development teams

The Requirements
*Experience of working in an enterprise environment
*Strong knowledge of VMware vSphere & Hyper V
*Strong knowledge of key infrastructure platforms and tools: Active Directory, Exchange 2016, Microsoft Terminal Services, VDI, Microsoft Server 2012/2016, Office 365
*Experience of MS SharePoint 2013
*Strong working knowledge of System Centre 2012 including Operations and Virtual Machine Manager & Configuration Manager
*Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, WINS, DNS
*Advanced knowledge/experience of IT systems - delivery, maintenance and support
*Strong understanding of ISS and Application Web Services & Group Policy
*Ideally MCSE qualified
*Ideally you'll have VMWare and/or Hyper V Certifications

*Ideally ITIL qualified
*Experience of Cisco UCS hardware
*Experience in the financial services industry would be advantageous

The Benefits
*Salary - £40,000 - £46,000